Refund policy
30-Day Money-Back Guarantee
We want you to love your purchase. That’s why we offer a 30-day satisfaction guarantee.
If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a refund:
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The item must be unused and in its original condition
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It must be returned in the original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
We cannot accept returns for:
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Used or damaged items not caused by defects
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Items returned after the 30-day period
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Products damaged due to misuse or improper care
How to Request a Return
To start a return:
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Contact us at aquvoteam@gmail.com
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Include your order number and reason for return
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Our support team will provide return instructions
Please do not send items back without contacting us first.
Refund Process
Once we receive and inspect your return:
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Approved refunds will be issued to your original payment method
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Processing time is typically 5–10 business days
You will receive an email confirmation once your refund is completed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item:
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Arrived damaged
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Was defective
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Was incorrect due to our error
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.